Quality Control Analyst (BPO/KPO)

Responsibilities

·       Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies

·       Perform QA checks on workflows Request verification form

·       Validate order details: units of service, approvals, contract terms, invoicing details

·       Conduct sanity checks on order implementation and renewal cases

·       Document errors, categorize by severity, and Submit RCA

·       Provide feedback to assigned team members to prevent repeat errors

·       Maintain audit logs and compliance reports

·       Bachelor’s degree (Business/Finance/Operations)

Qualifications

·       2 - 4 years of QA experience in order management, deal execution, or BPO/KPO processes

·       Strong attention to detail and analytical ability

·       Familiarity with SAP, CRM, or workflow tools preferred

·       Effective written and verbal communication

·       Effective coaching and remedial skills