Customer Support Agent

Key responsibilities & Accountabilities:

* Interact with customers to provide information in response to inquiries about Proactive 
* Ensure customer satisfaction and provide professional customer support. 
* Provide support and guidance to insureds to understand and mitigate respective risks.  
* Keeping records of customer interactions, transactions and comments. 
* Excellent communication skills and capable of credibly speaking to clients and brokers.  
* Provide feedback on the efficiency of the customer service process. 
* Foster good relationships with proactive teams.  

Skills & Ability

* Ability to work independently and as part of a team

Knowledge & Experience

* 3+ years of experience in a customer service/customer facing role is critical