Key responsibilities & Accountabilities:* Interact with customers to provide information in response to inquiries about Proactive * Ensure customer satisfaction and provide professional customer support. * Provide support and guidance to insureds to understand and mitigate respective risks. * Keeping records of customer interactions, transactions and comments. * Excellent communication skills and capable of credibly speaking to clients and brokers. * Provide feedback on the efficiency of the customer service process. * Foster good relationships with proactive teams. Skills & AbilityAbility to work independently and as part of a team Knowledge & Experience3+ years of experience in a customer service/customer facing role is critical
Interact with customers to provide accurate information and respond to inquiries related to Proactive services
Deliver professional and effective customer support, ensuring high levels of satisfaction
Guide insureds in understanding and mitigating risks associated with their coverage
Maintain detailed records of customer interactions, transactions, and feedback
Communicate confidently with clients and brokers, ensuring credibility and clarity
Provide feedback to improve the efficiency and effectiveness of customer service processes
Develop and maintain strong working relationships with internal Proactive teams
Ability to work independently while also contributing to a collaborative team environment
Demonstrated experience in a customer service or customer-facing role is essential
