Customer Support Agent
Interact with customers to provide accurate information and respond to inquiries related to Proactive services
Deliver professional and effective customer support, ensuring high levels of satisfaction
Guide insureds in understanding and mitigating risks associated with their coverage
Maintain detailed records of customer interactions, transactions, and feedback
Communicate confidently with clients and brokers, ensuring credibility and clarity
Provide feedback to improve the efficiency and effectiveness of customer service processes
Develop and maintain strong working relationships with internal Proactive teams
Skills and Abilities
Ability to work independently while also contributing to a collaborative team environment
Knowledge and Experience
Demonstrated experience in a customer service or customer-facing role is essential