ServiceNow Architect

Quality Assurance:
 Conduct peer code reviews and enforce test-driven development practices.
 Ensure rigorous testing (unit, integration, UAT) for all ServiceNow enhancements.
 Monitor and optimize performance of existing solutions.
Documentation & Reporting:
 Maintain comprehensive technical documentation, including architecture
diagrams, implementation plans, and user guides.
 Prepare reports and presentations on development progress and system
enhancements.
Mentorship & Training:
 Mentor junior developers and foster a collaborative, knowledge-sharing team
culture.
 Provide training and guidance to end-users and support staff on new or updated
ServiceNow features.
Experience:
 7+ years of ServiceNow development and administration experience.
 Proven track record of leading ServiceNow development teams and delivering
complex projects.
 Experience implementing or integrating AI-driven capabilities within ServiceNow
is highly desirable.
Skills:
 Proficiency in JavaScript, GlideScript, HTML, CSS, and ServiceNow
development tools.
 Strong knowledge of ServiceNow modules: ITSM, ITOM, ITBM ,SPM, CSM ,
HRSD and Platform Capabilities.
 Solid experience with REST/SOAP integrations, JSON/XML, and secure API
authentication.

 Exposure to Agentic AI capabilities in ServiceNow (Virtual Agent, Predictive
Intelligence, Automation Engine, etc.).
 Understanding of Agile methodologies and DevOps practices.
Certifications (Preferred):
 ServiceNow Certified System Administrator (CSA)
 ServiceNow Certified Application Developer (CAD)
 Additional certifications (e.g., ITSM Implementation, Integration Hub, Virtual
Agent, or AI Specializations) are a plus.
Education Qualifications:
 Bachelor’s degree in computer science, Information Technology, or a related field.
 Master’s degree or equivalent experience is an advantage.