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Senior SRE Program Manager

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Systems Architect (Level: Senior Manager)
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CREQ212832 Requisition #
Job Description:
Mandatory experience on SRE (not Traditional Production Support) covering integration platforms on cloud-based deployments.
Knowledge of applying SRE practices to daily operations is key.
Ability to manage teams in shifts from office is mandatory; this is a 24x7 on desk operation.
Computer Science and/or Engineering degrees are preferred.
Working Experience/ Awareness:
24x7 operations support model for mission critical applications and infrastructure using ServiceNow as the ITSM ticketing tool.
GCP and private-cloud operational support / administration activities such as provision, capacity management, reliability management, monitoring, restoration, etc.
Working knowledge on AppDynamics and Splunk for monitoring and setting up observability is key. CI/CD tool chains, setting up and running deployment pipelines and propagating changes on different environments. Maintaining middleware such as Kafka (open source) and MQ as well as application servers (Tomcat).
Maintain Hazelcast Data storage platform clusters and Control M job schedulers.
Kubernetes cluster management, monitoring, and remediation. Knowledge of Docker is important.
Automating deployments and scripting self-healing workflows based on telemetry.
Work closely with the team to define SLIs and configure SLOs, respond to threshold alerts and optimize monitoring capability.
Work closely with the team to understand the code as well as configuration artifacts to debug and fix issues that may arise.
Must be inclined to work on proof of concepts solutions to optimize reliability such as those incorporating AI models for event correlation and assisted triaging.
Good to have:
SRE Foundation certification by DevOps Institute or any other equivalent certification on SRE by a recognized body is mandatory.
CKA certification.
GCP Cloud Digital Leader certification at a minimum is mandatory; Cloud Engineer level is a bonus.
Hazelcast Platform Operations certification badge

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