Senior QA Automation Lead - onsite at Charlotte NC
QA Test Lead – IVR & Automation (Onsite)
Location: Charlotte, NC (Onsite – RTO only)
Employment Type: Full-Time / Permanent
Relocation: Basic relocation package available
Work Model: 100% Onsite (No hybrid or remote)
Contractors: Not eligible
Job Description
We are seeking an experienced QA Test Lead with strong expertise in functional and automation testing, particularly within IVR and contact center technologies. This role requires hands-on leadership, test strategy ownership, and close collaboration with business and technical stakeholders in an onsite environment.
Key Responsibilities
Lead QA activities including test planning, execution, defect management, and reporting
Define and implement test strategies and automation frameworks
Drive root cause analysis and ensure high-quality deliverables
Collaborate with cross-functional Agile teams
Mentor QA engineers and enforce best testing practices
Required Experience & Skills
5–8 years of overall QA experience with strong focus on functional and automation testing
3+ years of experience leading QA efforts
Strong hands-on experience with test automation frameworks (Selenium, TestNG, Cucumber, or similar)
Experience with test management and defect tracking tools (JIRA, TestRail, Octane)
Solid understanding of Agile testing methodologies
Experience with REST API automation (RestAssured, Postman, SoapUI)
Exposure to CI/CD pipelines (Jenkins, GitHub Actions)
Version control tools: Git, Bitbucket
Strong communication and stakeholder management skills
Domain-Specific Requirements (Must-Have)
Experience testing IVR applications within the telecommunications/contact center domain
Familiarity with speech and DTMF systems, CTI, and agent functionalities
Prior experience using Cyara for IVR testing and test case creation
Nice-to-Have Skills
Exposure to self-healing test automation
Basic understanding of AI-driven QA approaches
Experience with performance testing tools (JMeter, LoadRunner)
Understanding of DevOps / QAOps practices
Experience with cloud platforms (AWS or Azure)
ISTQB or equivalent QA certification
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