Deals well with ambiguous or undefined problems ability to think abstractly and guide others Comfortable performing requirements analysis, interfacing with stakeholders of various levels and documenting solutions Excellent interpersonal skills in written and verbal format Effectively work as a member of a highly adaptable, multi-discipline team Ability to work in a collaborative, cross-team/Geo model to ensure successful management of operational tasks (setting resolution expectations, ensuring proper escalation and/or hand-offs as needed, etc.) Can articulate technical topics to non-technical audiences both in writing and in person Willing to flex your behavioral style to meet the needs of the team or work at hand Confident of your skills, abilities and willing to share what you know, while learning from others Familiarity with agile methodologies
