Opentext Content Server

Role: Application Support (OpenText, Adobe Platform)

Experience: Min. 8+ Years overall with Min. of 5+ Years OpenText Content Suite Implementation experience

Key Responsibilities:
Mandatory:
* Experience on configuration of OpenText content suite products like classification configuration, Admin configurations, log configurations, workspace configurations, document template configuration etc is a must
* Experience in APIs for integrations is a must
* Experienced in providing L3 support for OpenText Content Server platform applications, resolving complex technical issues and managing escalations from L2 support teams.
* Monitor application performance and stability, proactively identifying and addressing potential issues.
* Perform root cause analysis for recurring problems and implement long-term solutions.
* Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.
* Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.
* Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.
* Implement and maintain application configurations, patches, and upgrades.
* Participate in on-call rotation to provide 24/7 support for critical applications.
* Conduct training and mentoring sessions for L1 and L2 support teams.
* Ensure compliance with ITIL standards and company policies, including change management and incident management processes.
* Proficiency in scripting and automation to enhance support processes and workflows.
* Proven experience in managing escalations and providing L3 support.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to participate in on-call support rotation.

Preferred Skills:
* Knowledge of ITIL framework and best practices for IT service management.
* Working knowledge in OpenText xECM connectors for Salesforce etc.
* Experience with any other enterprise platforms and tools.
* Familiarity with cloud-based solutions
* Previous experience in a similar role within a large enterprise environment.