Role: Application Support (OpenText, Adobe Platform) Experience: Min. 8+ Years overall with Min. of 5+ Years OpenText Content Suite Implementation experience Key Responsibilities:Mandatory:* Experience on configuration of OpenText content suite products like classification configuration, Admin configurations, log configurations, workspace configurations, document template configuration etc is a must* Experience in APIs for integrations is a must* Experienced in providing L3 support for OpenText Content Server platform applications, resolving complex technical issues and managing escalations from L2 support teams.* Monitor application performance and stability, proactively identifying and addressing potential issues.* Perform root cause analysis for recurring problems and implement long-term solutions.* Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.* Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.* Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.* Implement and maintain application configurations, patches, and upgrades.* Participate in on-call rotation to provide 24/7 support for critical applications.* Conduct training and mentoring sessions for L1 and L2 support teams.* Ensure compliance with ITIL standards and company policies, including change management and incident management processes.* Proficiency in scripting and automation to enhance support processes and workflows.* Proven experience in managing escalations and providing L3 support.* Ability to work independently and as part of a team in a fast-paced environment.* Willingness to participate in on-call support rotation. Preferred Skills:* Knowledge of ITIL framework and best practices for IT service management.* Working knowledge in OpenText xECM connectors for Salesforce etc.* Experience with any other enterprise platforms and tools.* Familiarity with cloud-based solutions* Previous experience in a similar role within a large enterprise environment.
Role: Application Support (OpenText, Adobe Platform)
Experience: Min. 8+ Years overall with Min. of 5+ Years OpenText Content Suite Implementation experience
Key Responsibilities: Mandatory: * Experience on configuration of OpenText content suite products like classification configuration, Admin configurations, log configurations, workspace configurations, document template configuration etc is a must * Experience in APIs for integrations is a must * Experienced in providing L3 support for OpenText Content Server platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides. * Implement and maintain application configurations, patches, and upgrades. * Participate in on-call rotation to provide 24/7 support for critical applications. * Conduct training and mentoring sessions for L1 and L2 support teams. * Ensure compliance with ITIL standards and company policies, including change management and incident management processes. * Proficiency in scripting and automation to enhance support processes and workflows. * Proven experience in managing escalations and providing L3 support. * Ability to work independently and as part of a team in a fast-paced environment. * Willingness to participate in on-call support rotation.
Preferred Skills: * Knowledge of ITIL framework and best practices for IT service management. * Working knowledge in OpenText xECM connectors for Salesforce etc. * Experience with any other enterprise platforms and tools. * Familiarity with cloud-based solutions * Previous experience in a similar role within a large enterprise environment.
