L2 Production Support - ITIL, SQL, Linux

We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications.

·       Provide L2 production support for critical applications, ensuring timely and effective resolution of issues.

·       Handle 24x7 support operations and resolve technical issues in alignment with SLAs.

·       Monitor application performance, handle incidents, and perform root cause analysis for production issues.

·       Proficiency in Unix/Linux for troubleshooting and support.

·       Strong SQL skills, including writing queries to support data analysis, and debugging issues.

·       Experience with monitoring tools and job scheduling using Autosys.

·       Quick and effective troubleshooting of incidents in the production environment.

·       Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages.

·       Coordinate with Infrastructure (IT) teams and development partners for issue resolution.