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Software Engineer
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CREQ221839 Requisition #
WeareseekinganexperiencedL2ApplicationProductionSupportEngineerwithastrongITbackgroundinhandlingproductionenvironmentsTheidealcandidatewillhaveextensiveexperienceinUnixLinuxOracleSQLandITILbasedservicemanagementThecandidatemustalsohaveathoroughunderstandingofbankingdomainpracticesandawillingnesstoworkinafastpaced24x7supportmoduleThisroledemandsstronganalyticalcommunicationandcoordinationskillstoensurehighavailabilityandreliabilityofcriticalapplicationsKeyResponsibilitiesLevel2ApplicationSupportProvideL2productionsupportforcriticalapplicationsensuringtimelyandeffectiveresolutionofissuesHandle24x7supportoperationsandresolvetechnicalissuesinalignmentwithSLAsMonitorapplicationperformancehandleincidentsandperformrootcauseanalysisforproductionissuesIncidentManagementQuickandeffectivetroubleshootingofincidentsintheproductionenvironmentManageescalationsandMajorIncidentManagementMIMprocessesensuringclearcommunicationandcoordinationduringcriticaloutagesCoordinatewithInfrastructureITteamsanddevelopmentpartnersforissueresolutionMonitoringandMaintenanceUsemonitoringtoolslikeITRStokeeptrackofapplicationhealthandperformanceHandleAutosysjobsandescalateappropriatelyifanyjobfailsPerformdebuggingusingUnixscriptingandOracleSQLqueriesChangeandReleaseManagementAssistwithdeploymentsandchangesusingtoolslikeuDeployandServiceNowFollowITILpracticesforIncidentChangeandProblemManagementManageandmaintaindocumentationforstandardoperatingproceduresandknowledgebaseUserCommunicationProvidecleartimelyandproactivecommunicationtostakeholdersregardingincidentstatusimpactsandresolutionsPrepareandsendusercommunicationforplannedunplannedoutagesCollaborationWorkcloselywithcrossfunctionalteamsincludinginfrastructureteamsdevelopersandbusinessstakeholderstoresolveissuesandplanreleasesRequiredSkillsandQualificationsTechnicalExpertiseProficiencyinUnixLinuxandshellscriptingfortroubleshootingandsupportStrongOracleSQLskillsincludingwritingqueriestosupportdataanalysisanddebuggingissuesFamiliaritywithOraclestoredproceduresfunctionsviewsandcursorsisaplusExperiencewithAutosysforjobschedulingandmonitoringToolsandTechnologyExperiencewithmonitoringtoolslikeITRSandjobschedulingusingAutosysHandsonexperiencewithincidentmanagementtoolslikeServiceNowFamiliaritywithuDeployorsimilardeploymenttoolsDomainKnowledgeSolidunderstandingofbankingprocessesparticularlyintheInstitutionalCustomerGroupICGdomainExposuretomanagingcriticalbankingapplicationsinproductionenvironmentsSoftSkillsStrongcoordinationandinterpersonalskillstoworkwithvariousteamsbothtechnicalandnontechnicalExcellentcommunicationskillsbothverbalandwrittenforclearandconciseissuereportingAbilitytoperformwellunderpressureinafastpacedhighstakesenvironmentQuickthinkingandaproactiveapproachtoescalationandproblemsolvingDesiredSkillsGoodtoHaveKnowledgeofOraclestoredproceduresfunctionsviewsandcursorsforadvancedtroubleshootingAnyRPAToolshandsonorunderstandingExperienceworkinginthebankingorfinancialservicesindustry

WeareseekinganexperiencedL2ApplicationProductionSupportEngineerwithastrongITbackgroundinhandlingproductionenvironmentsTheidealcandidatewillhaveextensiveexperienceinUnixLinuxOracleSQLandITILbasedservicemanagementThecandidatemustalsohaveathoroughunderstandingofbankingdomainpracticesandawillingnesstoworkinafastpaced24x7supportmoduleThisroledemandsstronganalyticalcommunicationandcoordinationskillstoensurehighavailabilityandreliabilityofcriticalapplicationsKeyResponsibilitiesLevel2ApplicationSupportProvideL2productionsupportforcriticalapplicationsensuringtimelyandeffectiveresolutionofissuesHandle24x7supportoperationsandresolvetechnicalissuesinalignmentwithSLAsMonitorapplicationperformancehandleincidentsandperformrootcauseanalysisforproductionissuesIncidentManagementQuickandeffectivetroubleshootingofincidentsintheproductionenvironmentManageescalationsandMajorIncidentManagementMIMprocessesensuringclearcommunicationandcoordinationduringcriticaloutagesCoordinatewithInfrastructureITteamsanddevelopmentpartnersforissueresolutionMonitoringandMaintenanceUsemonitoringtoolslikeITRStokeeptrackofapplicationhealthandperformanceHandleAutosysjobsandescalateappropriatelyifanyjobfailsPerformdebuggingusingUnixscriptingandOracleSQLqueriesChangeandReleaseManagementAssistwithdeploymentsandchangesusingtoolslikeuDeployandServiceNowFollowITILpracticesforIncidentChangeandProblemManagementManageandmaintaindocumentationforstandardoperatingproceduresandknowledgebaseUserCommunicationProvidecleartimelyandproactivecommunicationtostakeholdersregardingincidentstatusimpactsandresolutionsPrepareandsendusercommunicationforplannedunplannedoutagesCollaborationWorkcloselywithcrossfunctionalteamsincludinginfrastructureteamsdevelopersandbusinessstakeholderstoresolveissuesandplanreleasesRequiredSkillsandQualificationsTechnicalExpertiseProficiencyinUnixLinuxandshellscriptingfortroubleshootingandsupportStrongOracleSQLskillsincludingwritingqueriestosupportdataanalysisanddebuggingissuesFamiliaritywithOraclestoredproceduresfunctionsviewsandcursorsisaplusExperiencewithAutosysforjobschedulingandmonitoringToolsandTechnologyExperiencewithmonitoringtoolslikeITRSandjobschedulingusingAutosysHandsonexperiencewithincidentmanagementtoolslikeServiceNowFamiliaritywithuDeployorsimilardeploymenttoolsDomainKnowledgeSolidunderstandingofbankingprocessesparticularlyintheInstitutionalCustomerGroupICGdomainExposuretomanagingcriticalbankingapplicationsinproductionenvironmentsSoftSkillsStrongcoordinationandinterpersonalskillstoworkwithvariousteamsbothtechnicalandnontechnicalExcellentcommunicationskillsbothverbalandwrittenforclearandconciseissuereportingAbilitytoperformwellunderpressureinafastpacedhighstakesenvironmentQuickthinkingandaproactiveapproachtoescalationandproblemsolvingDesiredSkillsGoodtoHaveKnowledgeofOraclestoredproceduresfunctionsviewsandcursorsforadvancedtroubleshootingAnyRPAToolshandsonorunderstandingExperienceworkinginthebankingorfinancialservicesindustry

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