IT Service Desk Engineer
This role is focused on driving continuous improvement across all Technology Service Management processes. The individual will work collaboratively with service owners, cross-functional teams, and business stakeholders to identify and implement process enhancements. A key part of the role is leveraging automation and self-service technologies, including Robotic Process Automation (RPA) using Microsoft Power Platform, to boost operational efficiency and elevate customer experience. The role also involves hands-on leadership in projects, ensuring service operations are well-integrated into project deliverables, and playing a vital part in the adoption of new technologies such as Artificial Intelligence. Additionally, the role includes leading and mentoring team members, encouraging innovation, maintaining scripting tools like PowerShell and Python, ensuring best practices in security, and sharing knowledge through documentation and collaboration.
Qualifications
Strong experience with continued service improvement.
Experience with delivery of IT services to a large corporation.
Strong technical ability with Robotic Process Automation technologies including Microsoft Power Platform and others.
Experience in administration of IT Service Management systems and implementation of Artificial Intelligence technologies.
A desire to strive for continuous improvement.
Well versed in Microsoft applications and services.
Strong attention to detail.
Strong experience in project delivery methodology.