Data Entry Agent

Qualifications 

• Supervised and mentored Enquiry Administrators to ensure adherence to procedures and standards.

• Provided training to new Enquiry Administrators on the client’s specialist insurance offerings and workflow processes.

• Monitored Enquiry Administrator performance to maintain productivity and accuracy in submission processing.

• Reviewed logged submissions for completeness, accuracy, and compliance with guidelines.

• Conducted performance evaluations and delivered constructive feedback.

• Collaborated with the Underwriting Support Manager to improve enquiry logging processes and systems.

• Acted as a key point of contact for Enquiry Administrators, offering guidance and resolving queries.

• Compiled and presented reports to the Underwriting Support Manager on enquiry metrics, including turnaround times and accuracy rates.

• Strong leadership and mentoring abilities.

• Excellent attention to detail and organizational skills.

• Effective communication and problem-solving skills.

• Holds GCSE or equivalent educational qualification