UI Support

As a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issues

Minimum Qualification
Excellent Communication Skills (English Writing & Speaking)
4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs),SQL, Unix/Linux
Strong understanding of front-end technologies
Strong Technical Support experience via Email / Chat channels

Preferred Qualifications
Thorough understanding of the online advertising ecosystem

Required Skills
Core Java
REST API
Debugging/troubleshooting skills
Basic Database knowledge & SQL
Basic Linux knowledge
Oauth2.0(added Advantage)
HTML & CSS & other front-end technologies
Good communication and written skills
Javascript / XML
In-depth understanding of web-tech engineering, HTTP request response
Troubleshooting experience via web proxy tools (e.g. Charles) and / or debugger tools
Reproduce & identify root cause for 3rd party properties (web & apps) without access to their server or codebase (using tools like debugger, HAR etc.)

Nice To have Skills
Google IMA (Interactive Media Ads) & GMA (Google Mobile Ads) SDKs
Troubleshooting experience in Mobile (Android / iOS) and/or Video environments

Key Responsibilities
Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
Provide technical support via emails/forums & chat for the specialized Product Areas
Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
Respond to customer-reported issues in a timely manner, per service level agreements.
Communicate progress of resolution/status in a timely fashion, per service level agreements
Timely and Valid escalations of issues to L2 Team.
Work effectively and manage team queue and bugs with minimal supervision
Provide an exceptional technical support experience to Google partners through strong communication skills via the ticketing system. (English writing & speaking)
Customer-centric mindset with a commitment to going the extra mile to achieve the highest level of customer satisfaction.