Trainer KPO

Position Title: Trainer / Tier: 3

Role: Responsible for developing the knowledge and skills of a company's workforce. Ensure that a

company has a workforce that can meet its current and future business objectives. Communicate to the

trainees about what is expected out of training in a simple and professional way.

Key Responsibilities:.

● Plans, conducts, coordinates and implements a comprehensive training program for processes

and staff

● Training components will be geared toward new hires, existing staff and individuals who seek

one-on-one assistance

● Preparing individual coaching plans; providing resources and assistance; scheduling orientation

and ongoing training

● Determines training needs from inputs provided by the operations team

● Develops individual results by maintaining policy and procedure resources; providing coaching

conducting training sessions; developing outcome improvement resources

● Improves training effectiveness by developing new approaches and techniques; making support

readily available; integrating support with routine job functions

● Updates job knowledge by participating in educational opportunities; reading professional

publications;

● Be part of quality calibration and mentoring activities

● Be prepared to be flexible and innovative

● Plan and prepare for assessments and make sure they take place at a reasonable pace that

reflects your trainee's progression

● Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training,

professional development classes, etc)

● Performs all other duties as required

● Review Training Materials at least once in quarter

● Ensure training completion details are maintained at a centralized location

Skill Set:

● A deep knowledge of the process

● The ability to measure and assess training needs

● Strong communication and interpersonal skills

● A passion for continuous learning

● Innovative thinking

● Embrace efficiency

● Excellent communication skills(verbal and written) and facilitation skills

● Transparency

● Multitasking