Min 4-6 years of experience in Production and Application Support.Specializing in ServiceNow and Zendesk platforms. Technical hands on experience in SQL, UNIX, and Oracle, with strong problem-solving and analytical skills. Expert in optimizing IT service delivery through Incident, Problem, and Change Management, as well as Service Catalog.Proficient experience in ITIL framework.Effective team player and enhancing service processes in high-pressure environments.
