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📁
Engineer
📅
CREQ254489 Requisition #
  • Responsible for identifying, investigating, detecting, and protecting service availability and data across various source types and locations
  • Validates alerts or reports to determine if they constitute an incident
  • Ensures incidents are properly recorded in appropriate reporting systems
  • Assesses incident severity and impact
  • Takes initial corrective actions when required
  • Focuses on operational activities such as batch scheduling, processing, monitoring, and remediation for critical back-office services
  • Acts as a primary initiator of the Major Incident process
  • Collaborates with Incident Management and Security Operations teams on system integrity, access, or security-related incidents

How You Will Make an Impact:

  • Provides monitoring, correlation analysis, and incident response for operational events
  • Validates alerts or reports to classify them as operational or security-related incidents
  • Ensures accurate recording of incidents, batch failures, and reports
  • Takes accountability for incidents during assigned 24x7 roster shifts, ensuring timely resolution and communication
  • Collaborates with support teams for event identification and incident resolution
  • Assists in identifying event-to-incident correlations with high accuracy
  • Performs initial triage of alerts or events to determine their nature
  • Monitors infrastructure, application, and platform logs for anomalies or security events
  • Reviews system, middleware, and infrastructure logs for patterns indicating disruptions or abnormal behavior
  • Supports correlation of operational and security events during investigations or major incidents
  • Maintains and updates Runbook documentation to ensure accuracy and compliance
  • Responsible for identifying, investigating, detecting, and protecting service availability and data across various source types and locations
  • Validates alerts or reports to determine if they constitute an incident
  • Ensures incidents are properly recorded in appropriate reporting systems
  • Assesses incident severity and impact
  • Takes initial corrective actions when required
  • Focuses on operational activities such as batch scheduling, processing, monitoring, and remediation for critical back-office services
  • Acts as a primary initiator of the Major Incident process
  • Collaborates with Incident Management and Security Operations teams on system integrity, access, or security-related incidents

How You Will Make an Impact:

  • Provides monitoring, correlation analysis, and incident response for operational events
  • Validates alerts or reports to classify them as operational or security-related incidents
  • Ensures accurate recording of incidents, batch failures, and reports
  • Takes accountability for incidents during assigned 24x7 roster shifts, ensuring timely resolution and communication
  • Collaborates with support teams for event identification and incident resolution
  • Assists in identifying event-to-incident correlations with high accuracy
  • Performs initial triage of alerts or events to determine their nature
  • Monitors infrastructure, application, and platform logs for anomalies or security events
  • Reviews system, middleware, and infrastructure logs for patterns indicating disruptions or abnormal behavior
  • Supports correlation of operational and security events during investigations or major incidents
  • Maintains and updates Runbook documentation to ensure accuracy and compliance

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