SRE-Production Support Engineering Manager

Pls see below:

• We need a strong profile having good exp in stakeholder & SRE team management.
• Good understanding of Production engineering/ production support projects is a must which includes handling teams working in 24/7 model.
• Good understanding of Incident, change, service req management is a daily routine – so candidate should know how to manage the workload, rotate FTEs as and when required.
• Management of Ad hoc activities such as Vulnerabilities fixes/ patching awareness is required.
• Should be able to lead BAU governance activities Daily, Weekly & Monthly cadence with necessary reporting data.
• Having GCP cloud infra management knowledge, Postgres DB basic knowledge & banking domain experience is a big advantage to the role.

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Job Description:

• Mandatory experience on SRE (not Traditional Production Support) covering integration platforms on cloud-based deployments.
• Knowledge of applying SRE practices to daily operations is key.
• Ability to manage teams in shifts from office is mandatory; this is a 24x7 on desk operation.
• Computer Science and/or Engineering degrees are preferred.
• Having domain experience in Banking will be a great advantage.

Working Experience/ Awareness:

• 24x7 operations support model for mission critical applications and infrastructure using ServiceNow as the ITSM ticketing tool.
• GCP and private-cloud operational support / administration activities such as provision, capacity management, reliability management, monitoring, restoration, etc.
• Working knowledge on AppDynamics and Splunk for monitoring and setting up observability is key. CI/CD tool chains, setting up and running deployment pipelines and propagating changes on different environments. Maintaining middleware such as Kafka (open source) and MQ as well as application servers (Tomcat).
• Maintain Hazelcast Data storage platform clusters and Control M job schedulers.
• Kubernetes cluster management, monitoring, and remediation. Knowledge of Docker is important.
• Automating deployments and scripting self-healing workflows based on telemetry.
• Work closely with the team to define SLIs and configure SLOs, respond to threshold alerts and optimize monitoring capability.
• Work closely with the team to understand the code as well as configuration artifacts to debug and fix issues that may arise.
• Must be inclined to work on proof of concepts solutions to optimize reliability such as those incorporating AI models for event correlation and assisted triaging.
• Able to lead & drive SRE team to parallelly work on Service or Change Requests, Defect management board, backlog management in agile manner.

Good to have:

• SRE Foundation certification by DevOps Institute or any other equivalent certification on SRE by a recognized body is mandatory.
• CKA certification.
• GCP Cloud Digital Leader certification at a minimum is mandatory; Cloud Engineer level is a bonus.
• Hazelcast Platform Operations certification badge