We are seeking fresh graduates B tech with CSE or IT 1 to 2 years of experience to join our L1 Production Support team where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure This is a great opportunity to build a strong foundation in IT operations and support Key Responsibilities Monitoring Continuously monitor application and infrastructure health using tools like Nagios Grafana Splunk or custom dashboards Incident Management Acknowledge log and categorize incidents perform initial triage and resolution for known issues Alert Handling Respond to system alerts and take predefined actions or escalate as necessary Job Monitoring Monitor and manage scheduled jobs and ensure successful completion Ticket Management Create update and close tickets in ITSM tools example ServiceNow Remedy Communication Provide timely updates to stakeholders and escalate critical issues to L2 L3 teams Documentation Maintain runbooks SOPs and incident logs for knowledge sharing and audit purposes Shift Operations Work in rotational shifts 24 bar 7 support model including weekends and holidays Required Skills Strong foundational knowledge in any one primary technical skill example Java Python SQL Linux Networking Good analytical and problem-solving abilities Basic understanding of ITIL concepts and production support workflows is a plus Excellent communication and interpersonal skills Willingness to work in rotational shifts including weekends and holidays Willingness to learn and adapt in a fast-paced environment Ability to work in a team and follow standard operating procedures
