Snr OMPF Ananlyst

Order Management Specialist

Perform a thorough check on cases where you will validate inputs by agents and manage order forms/contracts for Google services. Ensure accuracy of customer requirements captured by Field Sales Representatives (FSR)/DSS , validate the order forms, and

facilitates a seamless validation and implementation process. Exhibit thorough process knowledge and handle Escalations. The OMPF collaborates with SMEs, QA, DSS and sales teams to ensure compliance, efficiency, and customer satisfaction.

Key Responsibilities

Order & Contract Creation

Review & Validate the Order form and implement the details in the Data Entry Tools

Review Booked order forms/contracts including order#, services availed, unique user

IDs, legal contact information, and email IDs.

Ensure completeness, accuracy, and compliance of order data with policies and

guidelines.

Check internal systems with validated order information for correctness and raise flags on errors

Renewals Management

Validate renewal cases by validating order forms/contracts.

Understand Checklists and review cases done by agents

Review Q+ and other internal tools for accurate renewal information.

Deal Structuring & Compliance

Review orders/contracts for alignment with Client’s commercial and legal

frameworks.

Validate approval vs policy and approval vs contract checks prior to submission.

Work with SMEs for order form/contract review and incorporate feedback.

Stakeholder Collaboration

Give Support to agents when there is a resolution issue.

Manage internal stakeholders regarding case details.

Support escalations by providing accurate order data and documentation.

Quality & Process Adherence

Follow standard operating procedures (SOPs) for deal creation and documentation.

Ensure orders pass through QA checks and address feedback promptly.

Minimize repeat errors through proactive error-proofing of order forms.