Role : We are seeking an ITSM architect and practice ITSM process evaluation Continual Service Improvement. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations. Responsibilities: Experience in successfully using process capability tools to assess process effectiveness Adapt data collection practices to uphold standards for measurement of continuous improvement projects Strong understanding of Value Stream mapping as a Lean tool to routinely evaluate process efficiency and identify process waste Experience in translating Industry Best Practices into practical, usable, standard Service management processes Managing aspects of Continuous Improvement portfolio of projects to ensure business case targets are assessed through benefits realization plans that include post implementation measure of actuals Lead and/or support in process optimization initiatives which are related to internal processes and implement process improvements Identify and drive Continual Service Improvements and innovation opportunities/plans based on assessments/audits/delivery assurance or issues identified for delivery management Performing tasks & activities constituting ITSM Process deliverables, structuring them logically planning, risk identification & mitigation, dependency analysis Qualifications: Bachelor's degree. ITIL 3 or 4 foundations preferred certification Lean Six Sigma Yellow Belt or above certification In-depth knowledge of ITSM processes and best practices. A senior and experienced Infrastructure Service Management Architect with excellent communication skills (written and verbal) who can manage and control multiple streams Strong problem-solving and analytical skills. Preferred Skills: Experience with ITSM implementation. Familiarity with ServiceNow. Knowledge on Continual Service Improvement and value stream mapping Ability to interact with leadership and stakeholders
Role : We are seeking an ITSM architect and practice ITSM process evaluation Continual Service Improvement. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.
Responsibilities: Experience in successfully using process capability tools to assess process effectiveness Adapt data collection practices to uphold standards for measurement of continuous improvement projects Strong understanding of Value Stream mapping as a Lean tool to routinely evaluate process efficiency and identify process waste Experience in translating Industry Best Practices into practical, usable, standard Service management processes Managing aspects of Continuous Improvement portfolio of projects to ensure business case targets are assessed through benefits realization plans that include post implementation measure of actuals Lead and/or support in process optimization initiatives which are related to internal processes and implement process improvements Identify and drive Continual Service Improvements and innovation opportunities/plans based on assessments/audits/delivery assurance or issues identified for delivery management Performing tasks & activities constituting ITSM Process deliverables, structuring them logically planning, risk identification & mitigation, dependency analysis
Qualifications: Bachelor's degree. ITIL 3 or 4 foundations preferred certification Lean Six Sigma Yellow Belt or above certification In-depth knowledge of ITSM processes and best practices. A senior and experienced Infrastructure Service Management Architect with excellent communication skills (written and verbal) who can manage and control multiple streams Strong problem-solving and analytical skills.
Preferred Skills: Experience with ITSM implementation. Familiarity with ServiceNow. Knowledge on Continual Service Improvement and value stream mapping Ability to interact with leadership and stakeholders
