Senior UX Researcher

Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
Design and execute research studies that follow research best practices and methodologies
Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
Collaborate and share research findings and insights across the organization
Provide guidance and rigor around research methodologies and best practices
Define relevant metrics for benchmarking and measurement of journeys
Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
Understand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
Mentor user researchers and designers doing research to grow and scale research capabilities
Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
Apply a positive and constructive attitude to all feedback.
Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
Keep up to date with the latest UX practices, innovations, and tools.
Help to support new UX starters in the team.
Participate in the wider UX community of practice.
Experience in e-commerce/Internet/mobile space
Experience with agile methodology
Financial services industry and commercial banking experience