Senior Engagement Partner (With Salesforce Projects Experience))

🔍 New York, New York, United States

New

📁: Program Director (Level: Director)

📅   : CREQ253922 Requisition #

📅   : 1 day ago Post Date

Role Summary

As an Engagement Partner, you will be a senior leader within the Virtusa Delivery Organization, stationed directly at the client site. You will serve as the primary face of Virtusa’s delivery capabilities to client executives and business leaders. In this highly visible role, you will bridge the gap between our client's strategic vision and our global delivery execution. Your primary mandates are to ensure delivery excellence, foster deep executive relationships, and proactively drive delivery-led expansion and account growth.

He/She should have a Salesforce background as Leidos is going through a transformation journe, revolving around Salesforce.
He/She should be visiting the client's office on a regular basis. It's based out of Reston, VA.

Key Responsibilities

1. Client Leadership & Relationship Management

Executive Representation: Act as the face of Virtusa’s delivery organization in front of C-suite and VP-level client stakeholders.
Trusted Advisor: Build and nurture deep, strategic relationships with client decision-makers, understanding their core business objectives, pain points, and industry landscape.
Stakeholder Alignment: Conduct regular business reviews (QBRs), steering committee meetings, and strategic alignment sessions to ensure Virtusa’s delivery roadmap perfectly mirrors client expectations.
Escalation Management: Serve as the primary onsite point of escalation, addressing complex delivery challenges with transparency and swift problem-solving.

2. Delivery-Led Expansion & Growth

Account Mining: Leverage your deep understanding of the client's architecture, processes, and business goals to identify proactive opportunities for upselling and cross-selling Virtusa’s digital transformation services.
Proactive Pitching: Transition the account from a reactive delivery model to a proactive growth model. Champion innovation by bringing new Virtusa capabilities, proof-of-concepts (POCs), and thought leadership to the client.
Commercial Accountability: Partner with the Sales and Account Management teams to drive account revenue growth, improve margins, and expand Virtusa's footprint across different client business units.
Proposal Leadership: Lead the technical and delivery strategy for RFPs/RFIs within the existing account, ensuring compelling, competitive, and highly executable proposals.

3. Delivery Excellence & Execution

Global Delivery Governance: Oversee the end-to-end delivery of large-scale IT, digital engineering, and consulting engagements, ensuring adherence to SLAs, quality standards, and budget constraints.
Onsite-Offshore Bridge: Act as the critical linchpin between the onsite client teams and Virtusa's global offshore/nearshore delivery centers, ensuring seamless communication and cultural alignment.
Financial Management: Own the delivery P&L for your portfolio. Drive profitability through optimized resource pyramids, operational efficiency, and strict scope management.

4. Team Leadership & Development

Onsite Team Management: Mentor and lead onsite Virtusa team members (Architects, Program Managers, Leads), fostering a culture of high performance and client obsession.
Talent Retention: Ensure team morale, motivation, and continuous upskilling to meet evolving client technology landscapes.

Qualifications & Experience

Experience: 15+ years of experience in IT services, digital transformation, or consulting, with a minimum of 5-7 years in a senior delivery management or client partner role.
Domain Expertise: Deep understanding of the [Insert Specific Industry, e.g., BFSI, Healthcare, Telecom] domain, including regulatory landscapes and business trends.
Growth Track Record: Proven history of successfully expanding existing IT services accounts (e.g., growing a portfolio from $XM to $YM) through delivery-led initiatives.
Delivery Mastery: Extensive experience managing large, complex, globally distributed delivery teams (Agile, SAFe, and traditional methodologies).
Commercial Acumen: Strong understanding of IT service contracts (T&M, Fixed Price, Managed Services), P&L management, pricing models, and margin optimization.
Education: Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or advanced degree is highly preferred.

Key Attributes