Salesforce Service Cloud.
4 to 8 years of hands-on experience in configuring and customizing Salesforce Service Cloud.
• Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
• Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
• Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
• Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
• Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
• Proficiency in HTML, CSS, and JavaScript for UI customization.
• Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
• Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
• Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
• Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
• Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
• Design and/or build integrations between Service Cloud and third-party applications or data sources.
• Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
• Google CCAI experience or a strong willingness and capability to learn it.
• Excellent communication and verbal skills.
Certifications
• Salesforce Service Cloud Consultant
• Salesforce Administrator
• Salesforce Platform Developer I
• (Nice to have) Salesforce Advanced Administrator
4 to 8 years of hands-on experience in configuring and customizing Salesforce Service Cloud.
• Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
• Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
• Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
• Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
• Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
• Proficiency in HTML, CSS, and JavaScript for UI customization.
• Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
• Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
• Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
• Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
• Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
• Design and/or build integrations between Service Cloud and third-party applications or data sources.
• Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
• Google CCAI experience or a strong willingness and capability to learn it.
• Excellent communication and verbal skills.
Certifications
• Salesforce Service Cloud Consultant
• Salesforce Administrator
• Salesforce Platform Developer I
• (Nice to have) Salesforce Advanced Administrator