Salesforce Admin
Exp: 6 - 9 years
Key Responsibilities
Platform Administration & Configuration
- Maintain Salesforce objects, fields, validation rules, workflows, Flow automations, routing logic, support queues, profiles, permission sets, and sharing rules
- Manage user provisioning, role hierarchy, and access governance
CPQ / Revenue Cloud Support (2 Resources)
- Support pricing updates, product catalog changes, quoting rules, product bundles, discount structures, approval workflows, and contract amendments
- Maintain revenue lifecycle automation including renewals, amendments, and forecasting enablement
- Create and update Flows and Apex triggers/classes to support complex CPQ logic
Service Cloud Support (1 Resource)
- Optimize SLA management, case routing automation, escalation rules, entitlements, and milestone tracking
- Improve agent experience through console configuration and automation enhancements
- Build and enhance case automation using Flow and Apex where required
Development & Automation
- Design, create, and update Flows (Record-Triggered, Screen Flows, Scheduled Flows)
- Develop and maintain Apex classes, triggers, batch jobs, and test classes
- Support Lightning components (LWC/Aura where applicable)
- Perform debugging, log analysis, and production issue resolution
Salesforce CRM Developer Tech Stack
- Salesforce Sales Cloud, CPQ / Revenue Cloud, Service Cloud
- Flow Builder, Apex, SOQL/SOSL
- Lightning Web Components (LWC)
- Validation Rules, Approval Processes
- Data Loader & data migration tools
- DevOps tools (e.g., change sets / CI-CD if applicable)
- API integrations (REST/SOAP as required)
Operational Responsiveness
- Provide rapid response to business requests
- Reduce operational bottlenecks and backlog
- Ensure platform stability and continuous improvement under shift-based support coverage