The Applications Support Manager performs application support and technology governance management of third party vendor Software as a Service (SaaS) applications and ensures compliance of all managed applications with Citi's IT and IS policies. Management and oversight of applications portfolio from technology perspective Maintaining current and complete application information repository, and keeping it compliant with regulatory obligations and internal processes, policies, and standards. Subject matter expertise for designated applications and functional areas to support business and technology processes such as Vulnerability Assessment, Multi-Factor Authentication, Single Sign-On Participation in global and regional initiatives to support business and technology driven projects Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements. Manage a rigorous schedule of third party vulnerability assessments and ensure third party vendors expected performance is rendered and supported, along with the identification of any critical third party risk issues. Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance. Facilitate the escalation of high risk Third Party incidents or perpetual performance failures affecting the compliance to Citis Information Security Standards Active monitoring of applications to identify policy compliance risks, vulnerabilities, and security issues Work closely with the Information Security, Risk and Control, and vendor teams to ensure compliance of HR applications with Citis IS policies Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
The Applications Support Manager performs application support and technology governance management of third party vendor Software as a Service (SaaS) applications and ensures compliance of all managed applications with Citi's IT and IS policies. Management and oversight of applications portfolio from technology perspective Maintaining current and complete application information repository, and keeping it compliant with regulatory obligations and internal processes, policies, and standards. Subject matter expertise for designated applications and functional areas to support business and technology processes such as Vulnerability Assessment, Multi-Factor Authentication, Single Sign-On Participation in global and regional initiatives to support business and technology driven projects Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements. Manage a rigorous schedule of third party vulnerability assessments and ensure third party vendors expected performance is rendered and supported, along with the identification of any critical third party risk issues. Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance. Facilitate the escalation of high risk Third Party incidents or perpetual performance failures affecting the compliance to Citis Information Security Standards Active monitoring of applications to identify policy compliance risks, vulnerabilities, and security issues Work closely with the Information Security, Risk and Control, and vendor teams to ensure compliance of HR applications with Citis IS policies Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
