Role: Responsible for achieving the quality objectives of the organization across all the functions. Identifying, deploying and ensuring potential improvement opportunities for process enhancement. Designing and implementing effective functioning of Six Sigma and applicable Lean strategy and Demonstrating the practical applicability of Six Sigma by deriving results. Key Responsibilities: Implement quality control activities across the projects to sustain/improve quality. Strategizing and implementing appropriate quality controls. Evaluate the controls from time to time. To be a part of change management and process improvements continuously. Align Six Sigma initiative and project objectives to business strategy and prioritize improvement projects accordingly. Provide support during project selection, scoping, implementation and reviews to ensure effective progress. Partner with process owners to derive results. Act as change agent to instill Six Sigma and Lean culture throughout the organization. Establish & manage relationships / Engagement with the Clients. Responsible for following agreed governance model, escalation & communication plan. To ensure processes achieve agreed quality standards in relation to their quality assignments. To monitor and document work schedule of staff and absences. Take weekly and monthly calls with clients to understand the expectations from the teams and provided updates. Ensure that all audit related issues are brought to a closure. Hiring of team leads and associate managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management is managed well. To ensure that all internal customer queries are followed up on a timely basis. Collaborate with internal teams. Work in-sync with other site leads/managers to create and maintain uniform processes. Provides inputs, towards hiring and also assists with the interviewing process. Contributes towards the achievement of the company's strategic and operational objectives. Skill Set: Strong leadership skills with the ability to lead and motivate team to achieve set goals. Excellent communication skills(verbal and written) and facilitation skills. Good Time Management Skills with the ability to plan and priorities. Broad knowledge of techniques, concepts, and tools of process improvement/redesign. Strong quality acumen with a focus on strategic analysis. Critical & Analytical thinking. Should be process and result oriented. Good pres.
JOB DESCRIPTION
Skill – Quality Manager KPO
Role / Tier: - Quality Manager / Tier 1
Job Description:
Role: Responsible for achieving the quality objectives of the organization across all the functions. Identifying, deploying and ensuring potential improvement opportunities for process enhancement. Designing and implementing effective functioning of Six Sigma and applicable Lean strategy and Demonstrating the practical applicability of Six Sigma by deriving results.
Skill Set:
Strong leadership skills with the ability to lead and motivate team to achieve set goals.
Good Time Management Skills with the ability to plan and priorities.
Broad knowledge of techniques, concepts, and tools of process improvement/redesign.
Strong quality acumen with a focus on strategic analysis.
Critical & Analytical thinking.
Good presentation and communication skills,persuasive, collaborative and influencing skills
Excellent problem-solving skills, an investigative mentality, and a capacity for strategic and associative thinking. Prioritize testing efforts based on risk and impact assessment to optimize the use of resources
Provide training and mentorship to QA team members to enhance their skills, knowledge, and expertise
Ensure the test coverage is maintained at the highest level
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
