Quality Lead - KPO
Position Title: Lead Quality Analyst
Tier 2
Overview :
Act as process expert in terms of Quality Guidelines and Quality Framework
Control and monitor the activities of Quality Framework.
Lead Same MSP and inter MSP calibration sessions.
Create an environment of trust, open communication, creative thinking, and cohesive team effort.
Motivate and inspire team members.
Lead by setting a good example role model behavior consistent with words.
Coach and help develop team members help resolve dysfunctional behavior.
Facilitate problem solving and collaboration.
Oversee day-to-day teams Quality metric performance
Discover RCA and TNI
Intervene when necessary to aid the group in resolving issues related to Quality Guidelines.
Recognize and celebrate team and team member accomplishments and exceptional performance.
Conduct monthly one on one performance reviews with QAs.
Act as SPOC for conducting appraisals, approving leaves.
Focus the team on the tasks at hand or the internal and external customer requirements
Coordinate with reporting Manager as necessary.
Familiarize the QA team with the customer needs, specifications, targets, standards, techniques and tools to support performance.
Help keep the team focused and on track.
Participate in MSP calibration calls.
Coordinate team logistics
Work with functional managers to obtain necessary resources to support the team requirements.
Obtain and coordinate space, furniture, equipment, and communication lines for team members.
Establish meeting times, places, agendas and document the same with MOM.
Identify areas of improvement in the process and take measures to constantly improve.
Communicate team status, task accomplishment, and direction
Provide status reporting of team activities to the reporting manager.
Keep the reporting manager informed of task accomplishment, issues and status.
Serve as a focal point to communicate and resolve interface and integration issues with other teams.
Escalate issues which cannot be resolved by the team to the reporting manager.
Provide guidance to the team based on management direction.
Skill Set
High proficiency in Verbal Written English.
Six Sigma Knowledge
Knowledge of Quality tools
Knowledge of MS Office, G Suite.
A Clear Communicator.
Strong Organization Skills.
Confident in the Team.
An Example of Integrity.
Influential in Core Areas.
Powerful Facilitator.
A Skilled Negotiator.
Skills/Qualifications:
REQUIRED SKILLS: Quality Analytics, Analytical Thinking, Business
Partnership, Presentation/Storytelling
PREFERRED QUALIFICATIONS
BA/BS or equivalent degree in Business, Finance, Accounting, Economics, Data Science or
related field.
About VirtusaTeamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.