Project Manager

Strategic Project Leadership
Lead cross-functional teams to deliver complex ICT projects on time and within budget
Develop and maintain comprehensive project plans, ensuring alignment with business objectives
Establish and monitor project KPIs, providing regular performance reports to management
Proactively identify and mitigate project risks, implementing effective control measures
Oversee multiple vendor relationships and external ICT service providers
Operational Excellence
Drive seamless business operations across departments through effective IT service delivery
Ensure strict adherence to Service Level Agreements for both projects and incidents
Evaluate and assess change requests for system enhancements and improvements
Monitor and optimise operational performance through data-driven metrics
Manage daily IT operations, swiftly resolving application, infrastructure, and security issues
Technical Delivery & Quality Assurance
Spearhead requirement gathering sessions and documentation
Review and approve key project deliverables including functional specifications, test plans, and technical documentation
Plan and oversee User Acceptance Testing processes
Ensure all solutions comply with IT management policies, quality standards, and security guidelines