Production Support L2

ASM Resource 8+ Years of experience.

1. Very good communication with client handling experience.
2. Push backs, when required. Protect the team from improper work coming from client/other teams.
3. Self driven on creating reporting without burdening the current team by himself using the data sources available.
4. Make these reports cover daily, weekly, monthly views. Improvements to reporting as and when required. 
5. Escalation reporting and directing incidents which are not relevant to current team.
6. Route to development teams to fix L3 issues (client or Virtusa) based on analysis. 
7. Trend reports.
8. Predictions (BT has this done this) 
9. Dashboards 
10. Has hands on experience on ASM tools. 
11. Business Domain knowledge