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- CREQ221838 Requisition #
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- 21 hours ago Post Date
WeareseekinganexperiencedL2ApplicationProductionSupportEngineerwithastrongITbackgroundinhandlingproductionenvironmentsTheidealcandidatewillhaveextensiveexperienceinUnixLinuxOracleSQLandITILbasedservicemanagementThecandidatemustalsohaveathoroughunderstandingofbankingdomainpracticesandawillingnesstoworkinafastpaced24x7supportmoduleThisroledemandsstronganalyticalcommunicationandcoordinationskillstoensurehighavailabilityandreliabilityofcriticalapplicationsKeyResponsibilitiesLevel2ApplicationSupportProvideL2productionsupportforcriticalapplicationsensuringtimelyandeffectiveresolutionofissuesHandle24x7supportoperationsandresolvetechnicalissuesinalignmentwithSLAsMonitorapplicationperformancehandleincidentsandperformrootcauseanalysisforproductionissuesIncidentManagementQuickandeffectivetroubleshootingofincidentsintheproductionenvironmentManageescalationsandMajorIncidentManagementMIMprocessesensuringclearcommunicationandcoordinationduringcriticaloutagesCoordinatewithInfrastructureITteamsanddevelopmentpartnersforissueresolutionMonitoringandMaintenanceUsemonitoringtoolslikeITRStokeeptrackofapplicationhealthandperformanceHandleAutosysjobsandescalateappropriatelyifanyjobfailsPerformdebuggingusingUnixscriptingandOracleSQLqueriesChangeandReleaseManagementAssistwithdeploymentsandchangesusingtoolslikeuDeployandServiceNowFollowITILpracticesforIncidentChangeandProblemManagementManageandmaintaindocumentationforstandardoperatingproceduresandknowledgebaseUserCommunicationProvidecleartimelyandproactivecommunicationtostakeholdersregardingincidentstatusimpactsandresolutionsPrepareandsendusercommunicationforplannedunplannedoutagesCollaborationWorkcloselywithcrossfunctionalteamsincludinginfrastructureteamsdevelopersandbusinessstakeholderstoresolveissuesandplanreleasesRequiredSkillsandQualificationsTechnicalExpertiseProficiencyinUnixLinuxandshellscriptingfortroubleshootingandsupportStrongOracleSQLskillsincludingwritingqueriestosupportdataanalysisanddebuggingissuesFamiliaritywithOraclestoredproceduresfunctionsviewsandcursorsisaplusExperiencewithAutosysforjobschedulingandmonitoringToolsandTechnologyExperiencewithmonitoringtoolslikeITRSandjobschedulingusingAutosysHandsonexperiencewithincidentmanagementtoolslikeServiceNowFamiliaritywithuDeployorsimilardeploymenttoolsDomainKnowledgeSolidunderstandingofbankingprocessesparticularlyintheInstitutionalCustomerGroupICGdomainExposuretomanagingcriticalbankingapplicationsinproductionenvironmentsSoftSkillsStrongcoordinationandinterpersonalskillstoworkwithvariousteamsbothtechnicalandnontechnicalExcellentcommunicationskillsbothverbalandwrittenforclearandconciseissuereportingAbilitytoperformwellunderpressureinafastpacedhighstakesenvironmentQuickthinkingandaproactiveapproachtoescalationandproblemsolvingDesiredSkillsGoodtoHaveKnowledgeofOraclestoredproceduresfunctionsviewsandcursorsforadvancedtroubleshootingAnyRPAToolshandsonorunderstandingExperienceworkinginthebankingorfinancialservicesindustry
WeareseekinganexperiencedL2ApplicationProductionSupportEngineerwithastrongITbackgroundinhandlingproductionenvironmentsTheidealcandidatewillhaveextensiveexperienceinUnixLinuxOracleSQLandITILbasedservicemanagementThecandidatemustalsohaveathoroughunderstandingofbankingdomainpracticesandawillingnesstoworkinafastpaced24x7supportmoduleThisroledemandsstronganalyticalcommunicationandcoordinationskillstoensurehighavailabilityandreliabilityofcriticalapplicationsKeyResponsibilitiesLevel2ApplicationSupportProvideL2productionsupportforcriticalapplicationsensuringtimelyandeffectiveresolutionofissuesHandle24x7supportoperationsandresolvetechnicalissuesinalignmentwithSLAsMonitorapplicationperformancehandleincidentsandperformrootcauseanalysisforproductionissuesIncidentManagementQuickandeffectivetroubleshootingofincidentsintheproductionenvironmentManageescalationsandMajorIncidentManagementMIMprocessesensuringclearcommunicationandcoordinationduringcriticaloutagesCoordinatewithInfrastructureITteamsanddevelopmentpartnersforissueresolutionMonitoringandMaintenanceUsemonitoringtoolslikeITRStokeeptrackofapplicationhealthandperformanceHandleAutosysjobsandescalateappropriatelyifanyjobfailsPerformdebuggingusingUnixscriptingandOracleSQLqueriesChangeandReleaseManagementAssistwithdeploymentsandchangesusingtoolslikeuDeployandServiceNowFollowITILpracticesforIncidentChangeandProblemManagementManageandmaintaindocumentationforstandardoperatingproceduresandknowledgebaseUserCommunicationProvidecleartimelyandproactivecommunicationtostakeholdersregardingincidentstatusimpactsandresolutionsPrepareandsendusercommunicationforplannedunplannedoutagesCollaborationWorkcloselywithcrossfunctionalteamsincludinginfrastructureteamsdevelopersandbusinessstakeholderstoresolveissuesandplanreleasesRequiredSkillsandQualificationsTechnicalExpertiseProficiencyinUnixLinuxandshellscriptingfortroubleshootingandsupportStrongOracleSQLskillsincludingwritingqueriestosupportdataanalysisanddebuggingissuesFamiliaritywithOraclestoredproceduresfunctionsviewsandcursorsisaplusExperiencewithAutosysforjobschedulingandmonitoringToolsandTechnologyExperiencewithmonitoringtoolslikeITRSandjobschedulingusingAutosysHandsonexperiencewithincidentmanagementtoolslikeServiceNowFamiliaritywithuDeployorsimilardeploymenttoolsDomainKnowledgeSolidunderstandingofbankingprocessesparticularlyintheInstitutionalCustomerGroupICGdomainExposuretomanagingcriticalbankingapplicationsinproductionenvironmentsSoftSkillsStrongcoordinationandinterpersonalskillstoworkwithvariousteamsbothtechnicalandnontechnicalExcellentcommunicationskillsbothverbalandwrittenforclearandconciseissuereportingAbilitytoperformwellunderpressureinafastpacedhighstakesenvironmentQuickthinkingandaproactiveapproachtoescalationandproblemsolvingDesiredSkillsGoodtoHaveKnowledgeofOraclestoredproceduresfunctionsviewsandcursorsforadvancedtroubleshootingAnyRPAToolshandsonorunderstandingExperienceworkinginthebankingorfinancialservicesindustry
