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Director-Client Services (Level: Director)
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215871 Requisition #


Practice Client Leader

Roles and Responsibilities

Solution Offerings Development:

  • Define and develop Salesforce solution offerings, accelerators, and industry-specific templates that align with market trends and client needs.
  • Collaborate with technical teams to create innovative, scalable, and repeatable Salesforce solutions.
  • Identify opportunities to integrate AI (e.g., Einstein GPT), data analytics, and emerging Salesforce technologies into offerings.

Go-To-Market Strategy:

  • Develop and execute a comprehensive GTM strategy for Salesforce solutions across key industries.
  • Partner with marketing and sales teams to create compelling value propositions, messaging, and campaigns.
  • Drive the launch of new solutions, ensuring successful adoption and pipeline generation.

Sales Enablement and Support:

  • Train and enable sales teams to articulate the value of Salesforce offerings and position solutions effectively with clients.
  • Create sales playbooks, collateral, and ROI calculators tailored to target industries.
  • Act as a subject matter expert in key client engagements, RFPs, and executive presentations.

Partnership and Ecosystem Collaboration:

  • Build strong relationships with Salesforce account executives, ISVs, and AppExchange partners to drive co-selling opportunities.
  • Collaborate with Salesforce to align on joint GTM initiatives and leverage ecosystem resources.

Market Analysis and Innovation:

  • Monitor Salesforce market trends, competitive landscape, and emerging client needs to inform solution development.
  • Continuously identify opportunities to enhance and differentiate your company’s Salesforce offerings portfolio.

Revenue Growth and Pipeline Acceleration:

  • Work closely with sales leadership to align offerings with pipeline and revenue growth goals.
  • Track and report on the success of Salesforce GTM initiatives, adjusting strategies as needed to achieve targets.

Qualifications

  • 12+ years of experience in Salesforce consulting, solution development, or go-to-market leadership roles
  • Deep understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and industry clouds
  • Techno-functional SME on at least one industry cloud such as FSC, Health Cloud, LS Cloud, or Communications Cloud
  • Proven track record of developing and executing successful GTM strategies that drive pipeline growth and revenue.
  • Experience working within the Salesforce ecosystem, including partnerships with Salesforce account executives and ISVs.
  • Strong leadership and communication skills with the ability to influence cross-functional teams and executives.
  • Analytical mindset with the ability to use data to inform decisions and measure success.
  • Experience in working effectively in a multi-national consulting firm with a globally distributed team

Preferred Skills

  • Expertise in AI/ML solutions and their integration with Salesforce (e.g., Agentforce).
  • Industry knowledge in verticals such as financial services, healthcare, telco, high tech, and education
  • Strong understanding on data architecture, and Salesforce Data Cloud
  • Salesforce certifications (e.g., Application Architect, System Architect, Data Cloud Consultant, AI Specialist)

Company Background:

Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in banking and financial services, Healthcare & Life Sciences, Insurance, and telecommunications, technology, and media.  

With over 30,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. We help our clients identify strengths, uncover opportunities, and accelerate their path to digital transformation through the use of our Digital Transformation Studios (DTS). 

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. 

Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries. 

We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services.  

For more information, please visit http://www.virtusa.com

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