The TDM Drives customer satisfaction and services revenue through delivery resource development, direction and guidance Telecom domain knowledge and BT process is an mandatory and valua added Generates an inclusive workgroup environment, which encouraged cross-group collaboration Drives technical and professional role readiness across their team Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining Participates in Area/Sub resource and capacity planning processes, use insights to reskill or adjust resource levels Maintains employee/team readiness by completing all required training and/or certifications Recognizes and develops team members strengths, aligned to capability needs, resulting in strong delivery results Demonstrates and drives valuable customer partner interactions Consistently achieves and frequently surpasses personal and team goals from quarter to quarter Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources; Communicates vision, business direction, & workgroup core priorities. Client Relationship Management, cross Group Collaboration, Strong Communication Skills Strong interpersonal, presentation and communications skills, competencies Prior people management experience in Consulting or Support teams, Strong Leadership Experience with managing critical and complex customer situations or incidents
The TDM Drives customer satisfaction and services revenue through delivery resource development, direction and guidance Telecom domain knowledge and BT process is an mandatory and valua added Generates an inclusive workgroup environment, which encouraged cross-group collaboration Drives technical and professional role readiness across their team Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining Participates in Area/Sub resource and capacity planning processes, use insights to reskill or adjust resource levels Maintains employee/team readiness by completing all required training and/or certifications Recognizes and develops team members strengths, aligned to capability needs, resulting in strong delivery results Demonstrates and drives valuable customer partner interactions Consistently achieves and frequently surpasses personal and team goals from quarter to quarter Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources; Communicates vision, business direction, & workgroup core priorities. Client Relationship Management, cross Group Collaboration, Strong Communication Skills Strong interpersonal, presentation and communications skills, competencies Prior people management experience in Consulting or Support teams, Strong Leadership Experience with managing critical and complex customer situations or incidents
