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Pega - Senior Manager - Client services

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Senior Manager-Client Services (Level: Senior Manager)
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CREQ229684 Requisition #
P2,C3,TSTS
Key Responsibilities:
Design NBA strategies, decision logic, and engagement policies
Implement arbitration, suppression, and next-best-action components
Work closely with stakeholders to align business intent with technical decisioning
Optimize performance, scalability, and relevance of strategies
Oversee Cloud migration and CDH upgrade readiness
Support integration with customer data platforms and analytical models
Ideal Background:
3+ years of Pega CDH experience.
Hands-on configuration of decisioning and arbitration frameworks.
Must-Have Skills:
Pega Certified Decisioning Architect (PCDA)
Highly skilled and innovative Pega Decisioning Architect who can execute advanced decisioning solutions.
Bring creative and fresh perspectives to solve critical challenges, foster a culture of innovation within the team by encouraging new ideas, tools and methodologies.
Has experience with simulation, a/b testing, Adaptive analytics and performance analysis in Pega Customer Decision Hub
Nice-to-Have Skills:
Ability to improve Pega Decisioning AI performance through various methods
Demonstrated knowledge of industry standard project delivery frameworks including Agile, Scrum and waterfall
End to end experience defining solutions, design and implementation in Customer Marketing, contact strategy, segmentation, adaptive modelling, campaign management

P2,C3,TSTS
Key Responsibilities:
Architect end-to-end Pega solutions ensuring scalability, modularity, and reuse
Define class structure, case lifecycle, data model, and integrations
Conduct design reviews and ensure compliance with guardrails
Provide technical leadership and mentoring to CSSAs and junior developers
Lead system performance tuning, quality assurance, and security compliance
Drive solution design alignment with enterprise architecture standards
Ideal Background:
5+ years of Pega platforms experience.
Hands-on experience in new Pega Capabilities
10+ years of total experience 
Must-Have Skills:
Pega Certified Lead System Architect (CLSA)
Responsible for architecting and designing business applications using Pega frameworks. 
Provides architecture and design guidance to project teams developing BPM/BRE solutions using Pega.
Demonstrates an advanced knowledge of the Pega Architecture, design and implementation features
Highly skilled and innovative Pega Lead Systems Architect who can execute advanced solutions. 
Ability to improve Pega code quality through various methods
Provide thought-leadership to regularly generate and incubate new concepts across business and technical project dimensions solving complex business requirements
Experience in implementing Case Management solutions, Pega job schedulers, Queue processors & Data Pages
Provide consultation and training to System architects
Nice-to-Have Skills:
Demonstrated knowledge of industry standard project delivery frameworks including Agile, Scrum and waterfall
Bring creative and fresh perspectives to solve critical challenges, foster a culture of innovation within the team by encouraging new ideas, tools and methodologies.
End to end experience defining solutions, design and implementation in Consumer organization. 
Provide thought-leadership to client across business and technical project dimensions solving complex business requirements


 

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