MS Teams (Support Engineer / SME)

Detailed Job Description for MS Teams (Support Engineer / SME) at Chennai, TN:

·       This role is for Unified Communications consultant with expertise on Unified Communication - Microsoft Teams (migration and implementation), server, voice and data systems implementation and associated project management methodology.

·       Experience: 7 to 9 years of experience in IT Industry.

·       2nd line incident resolution of applications and data issues related to MS Teams and related services.

·       Proactive management of the global infrastructure to maximize performance and reliability.

·       Ensure system integrity, security and recoverability.

·       Provide technical advice and education to the junior engineers.

·       Drive opportunities for process and service improvement.

·       Deliver solutions to recurring issues to drive process improvement.

·       Good knowledge in ITIL process.

·       Strong technical expertise in Collaboration services, especially in Unified communications - Microsoft teams (Deployment, migration & configuration, Support experience), Polycom & Yealink devices, EICC telephony solutions and over all telephony services t/b

·       Excellent Scripting and PowerShell expertise

·       Good networking knowledge (TCP/IP, OSI Layers), LAN, WAN migration and support

·       Good understanding of Teams Direct Routing

·       Good understanding of Hybrid environment (Lync online/SFB online

·       Excellent understanding in Active Directory and MS Exchange

·       Sonus, Cisco and other voice solution deployment, configuration and support

·       Microsoft IIS, SCCM and SSL certificate support, deployment and configuration

·       Knowledge in ITIL process.

·       Any networking certifications like CCNA will be an added advantage.

·       Flexible to handle priority issues and escalations.

·       Strong interpersonal communication skills