L2/L3 Support + DevOps Engineer

Primary Responsibilities:

• L2/L3 hands-on production support experience.
• Strong understanding and Troubleshooting experience in Linux environments.
• Understand the process and technical complexities of performing application builds, deployments, and releases.
• Automate deployment, monitoring, management and incident response
• Experience in trouble ticket management tools and working with Incidents within the SLA.
• Overall understanding of Change Management Process (ServiceNow, JIRA) including the stakeholder management.
• Experience in monitoring tools and configurations. (splunk, App Dynamics)
• Manage cross-functional requirements working with Engineering, Product, Services, and other departments
• Collaborate with developers to bring new features and services into production
• Experience using unix, scripting languages (shell, perl etc)
• Proactive personality with a proven track record of following through and delivering on responsibilities

Secondary Responsibilities:

• Develop and improve operational practices and procedures ​
• Knowledge about release automation (Jenkins, etc), system administration, system configuration, and system debugging experience
• Strong knowledge on source code repository (GIT/Bitbucket) including branching and merging strategies
• Ability to work both independently and in a team setting.
• Strong and Clear communication skills.
• Understanding of AI & ML.