KPO Training Manager

Create an environment of trust, open communication, creative thinking, and cohesive team effort.

Provide the team with a vision of the project objectives.

Motivate and inspire team members.

Lead by setting a good example role model behavior consistent with words.

Coach and help develop team members help resolve dysfunctional behavior.

Facilitate problem solving and collaboration.

Oversee day to day teams operation and performance

Discover training needs and provide coaching

Intervene when necessary to aid the group in resolving issues.

Encourage creativity, risk taking, and constant improvement.

Recognize and celebrate team and team member accomplishments and exceptional performance.

Conduct monthly one on one performance reviews with team members.
Act as SPOC for conducting appraisals, approving leaves.

Focus the team on the tasks at hand or the internal and external customer requirements

Coordinate with reporting Manager as necessary.

Familiarize the team with the customer needs, specifications, targets, standards, techniques and tools to support performance.

Assure that the team addresses all relevant issues within the specifications and various standards.

Provide necessary business information.

Ensure deliverables are achieved to satisfy the project requirements.

Help keep the team focused and on track.

Participate in MSP calibration calls.

Coordinate team logistics

Work with functional managers to obtain necessary resources to support the team requirements.

Obtain and coordinate space, furniture, equipment, and communication lines for team members.

Establish meeting times, places, agendas and document the same with MOM.

Identify areas of improvement in the process and take measures to constantly improve.

Communicate team status, task accomplishment, and direction

Provide status reporting of team activities to the reporting manager.

Keep the reporting manager informed of task accomplishment, issues and status.

Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Escalate issues which cannot be resolved by the team to reporting manager.

Provide guidance to the team based on management direction.

Skill Set

High proficiency in Verbal /Written English.

Knowledge of MS Office, G Suite.

A Clear Communicator.

Strong Organization Skills.

Confident in the Team.

An Example of Integrity.
Influential in Core Areas.

Powerful Facilitator.

A Skilled Negotiator.