KPO Shift Manager

Job Summary:
The Shift Manager oversees end-to-end operations for the AI extracted statements verification team, ensuring timely task completion, quality control, and coordination across roles for the respective shift.

Responsibilities:
Manage day-to-day operations for assigned shift.
Ensure timely and accurate handling of AI extracts by associates.
Coordinate with QA, Data Analysts, and client teams.
Track productivity, SLAs, and manage shift rosters.
Handle escalations and provide mentorship to team members.
Maintain operational dashboards and reports.

Requirements:
Graduate with 8+ years of experience in KPO/BPO or back-office operations.
Minimum 1-2 years in a team lead/shift management role.
Strong leadership, communication, and conflict-resolution skills.