IVR tester
Technical Expertise
Knowledge of AWS technologies such as AWS Lambda, AWS Glue Job, Amazon Athena and Amazon S3.
Hands on experience in API Testing using postman, supertest API frameworks
Knowledge on System Integration Testing
Knowledge on Authentication/session flows
extensive experience in testing process involving Contact Centre products like Amazon Connect
Define and execute test strategy, test plan, and test approach
coordinating defect resolution across multiple teams
Strong written communication to tailor messages for both business and technology teams
Problem solving to identify root causes of issues and making risk based decisions
Provide status reporting, risk identification, impact analysis and mitigation plans
Hands-on experience with AWS Connect
Proven experience in Test Lead role
Nice to Have
Knowledge of CI/CD and tools (GitHubActions, Codefresh, Terraform).
Proven skill in communicating and collaborating with analysts and engineers within the team.
In depth knowledge of IVR testing and engineering, and extensive experience in testing
process involving Contact Centre products like Amazon Connect
Highly proficient in Cyara IVR automation tool
Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /
Cyara
Hands on experience in Cyara cruncher tool to perform IVR performance testing
Excellent communication and collaboration skills, and be a strong team player.
Experience diagnosing testing issues, and going through the IVR logs to identify the root
cause of the issues
Gather and analyse functional, non-functional test requirements and perform assessment
to confirm testing
Designing functional test approach, test plans and assess different test types required for
application based on requirement
Develop test scripts, perform test runs and analyse test results