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8 years of experience
Experience as Quality Analyst with extensive experience Contact Centre environments
Experience in automating end to end Contact centre applications IVR,CTI,CRM
Experience in developing automation test solution with CYARA/Hammer
Working knowledge of Cisco Voice portal, and Acquoen.
Collaborates with project teams to understand project architecture and business requirements to devise test strategy and test plans
Create test cases, perform manual/automated testing and log detailed defects
Should be able to understand the technical details of the product and assist development team in trouble shooting issues
Experience in analysing/testing for Directed dialogue, DTMF, IVR and Text to speech
Experience in understanding voice channel User Interface Design documents and Call flows
Strong experience in testing IVR speech recognition systems
Experience in UI API Testing of Web applications/products
Effectively plan, define test Strategy Test Cases, provide QA estimates, and provide test management and Test
Reporting throughout the Testing cycle
Expertise in different types of testing, such as Smoke testing, Functional testing, End to End Testing, Regression testing, User Acceptance testing
Support and assist business users with test planning, testing activity and test results analysis for UAT.
Strong methodology experience with Agile, SCRUM, Waterfall
Experience with SaaS products, Cloud base solutions experience
Knowledge of writing test plans for end to end workflows for IVR/Contact center systems
Excellent problem solving and analytical thinking abilities.
Proficiency in MS Office Visio, Word, Excel,Outlook,PowerPoint,Access
Prior experience with working across onsite and remote/offshore team members
Prior experience with working across onsite and remote/offshore team members
Ability to understand complex architectures and be comfortable working with multiple teams
Ability to work effectively and efficiently in a fast-paced environment
Excellent analytical, multi-tasking, problem solving, time management communication skills with particular emphasis on clearly communicating documenting detailed test requirements tests
