IVR QA

4 to 6 years of work experience in QA - Manual + Functional, Automation with Knowledge on web services or API testing

Should have good experience in writing SQL queriesExperience as testing engineer with emphasis on IVR, telecommunications domain

(with CTI, Agent functionalities ) in contact center space.

Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)Prior experience with using Cyara tool

and creating test cases in Cyara

Ability to analyze and generate system test plan/test cases based on given specification/BRD's/requirement

Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes

Must have experience in testing E2E functionality in telecom domain.

Should have experience on using Octane tool, Knowledge of testing Gen AI Prompts, LLM models will help execute roles and responsibilities.

Strong problem-solving skills and attention to detail.

Excellent communication and collaboration abilities.