IVR Lead Business Analyst
p1c3tsts10+ years of experience as a Business Analyst, with a primary focus on
Telecom solutionsIVR systemsTelecom Back Office Operations
Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills
Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms.
Proficiency in creating business documentation such as BRDs, functional specs, and process flows
Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.
Experience with BSS, billing systems, and integration platforms in the telecom sector
p1c3tsts10+ years of experience as a Business Analyst, with a primary focus on
Telecom solutionsIVR systemsTelecom Back Office Operations
Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills
Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms.
Proficiency in creating business documentation such as BRDs, functional specs, and process flows
Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.
Experience with BSS, billing systems, and integration platforms in the telecom sector