ITSM developer
ITSM Developer:
Key Responsibilities
Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform
Create and maintain service maps to ensure accurate relationships between applications services and infrastructure
Collaborate with IT application and infrastructure teams to gather requirements for service mapping
Continuously refine and improve service mapping processes to increase data accuracy and completeness
Monitor and troubleshoot issues related to discovery patterns probes and credentials
Ensure compliance with governance standards and data quality for CMDB Configuration Management Database
Provide support during incident and problem investigations by leveraging service maps for impact analysis
Develop and maintain documentation for service mapping processes workflows and best practices
Conduct training or knowledge sharing sessions with stakeholders on the use of service maps
Stay updated with ITSM and service mapping trends tools and best practices
About Virtusa
Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.
Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.
Why would you not like to be part of this exciting and award winning team? Don’t listen to us, listen to our customers
(https://www.youtube.com/watch?v=JrDNtTLKkPc; & https://www.youtube.com/watch?v=MhzhZt1GJvM)
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.