IT MIS Specialist
Duty & Accountabilities
- Collecting, analyzing, and interpreting data to provide actionable insights for business strategy. This often involves developing and maintaining dashboards, reports, and visualizations.
- Ensuring data integrity, accuracy, availability and timely delivery of reports. This includes developing and implementing data management policies and procedures.
- Develop, generate, and maintain regular and ad-hoc reports on performance metrics and KPIs (Key Performance Indicators).
- Design and create interactive dashboards and visualizations using tools like ServiceNow
- Performance Analytics, Power BI, Tableau, or Excel to present data clearly and concisely.
Data Analysis and Interpretation:
- Collect, clean, and analyze data from various tools and sources.
- Identify trends, patterns, anomalies, and root causes of performance issues within processes (e.g., incident management, problem management, change management,
- Demand management, project management and service request fulfillment).
- Interpret data and translate findings into actionable insights and recommendations for service improvement.
- Contribute to the development of scorecards and performance monitoring frameworks
- Proficient in Excel and/or G-Suite knowledge advance functions, data analysis and reporting.
- Excellent written and verbal communication skills, including the ability to present complex data in a clear and understandable manner to both technical and non-technical audiences.
- Strong problem solving skills
- Knowledge of reporting tools like Power BI and tool ServiceNow.
- Expertise in ServiceNow Reporting and Performance Analytics (if applicable), Power BI,
- Google Sheet (including advanced functions and charting).
- Good understanding of ITIL (Information Technology Infrastructure Library) and CSI principles.
Basic project management skills
- Capacity to train and guide team members
- Ability to manage and prioritize tasks efficiently
- Readiness to demonstrate a proactive attitude
- Experience in dealing with third-party-provided services
- Involvement and exposure in IT external audits (example: Operational, IT service management, ISO