Google Contact Center AI Tech Lead

As an AI Architect you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise You will work closely with Cloud and Machine Learning engineers as well as the CRM development team to ensure the proper integration of AI technologies into the platform You will be responsible for the strategy design implementation and maintenance of AI solutions
This role requires a highly skilled professional with a deep understanding of AI technologies and the ability to collaborate effectively with a diverse team The ideal candidate will have a strong background in data science and a proven track record in the industry
Responsibilities
Design and develop AI applications and infrastructure for the Contact Center platform
Collaborate with Cloud and Machine Learning engineers as well as the development team to ensure seamless integration of AI technologies
Stay current with the latest AI trends and technologies especially Google GCP or Azure AI for Contact Center
Create and maintain AI models and algorithms
Conduct AI research to improve existing systems and develop new technologies
Identify opportunities for AI solutions within the organization and propose strategic plans
Train team members and stakeholders on AI and its applications
Ensure compliance with data privacy regulations in AI applications
Monitor the performance of AI systems and make necessary adjustments
Required Skills
4 year bachelors degree in Computer Science Information Technology Computer Engineering from a recognized university or equivalent experience with a specialization in Data Science
Proven experience as an AI Architect or similar role in the industry
Strong knowledge of AI technologies specifically Google GCP or Azure AI
Understanding of data structures data modeling and software architecture
Ability to work collaboratively with a diverse team of engineers and developers
Strong communication and project management skills
Nice to Have
Data Science certifications
Experience in the Healthcare Payer enterprise
Familiarity with Contact Center platforms
Knowledge of data privacy regulations and practices
Ability to conduct research and stay current with the latest AI trends and technologies
Experience in training team members on AI technologies and applications
Strong problem solving skills and the ability to think strategically.