FT Monitoring PgM

Job Title: Cards Fraud Transaction Monitoring Program Manager
Location - Dubai
Executive Summary
We are seeking a Cards Fraud Transaction Monitoring Program Manager to lead the
strategic delivery and governance of our fraud monitoring program across card products in
the UAE. This role focuses on program leadership, stakeholder engagement, and
structured execution, ensuring compliance with regulatory and card scheme
requirements while driving technology and process enhancements. The ideal candidate
will have proven experience in managing complex, multi-stakeholder programs within
financial services, strong governance and risk management skills, and the ability to
influence senior stakeholders. PMP or PgMP certification and familiarity with fraud risk
frameworks are highly desirable.

Classification: RAKBANK-Internal

o Monitor program risks, maintain risk registers, and implement mitigation plans.
o Establish robust financial governance by tracking budgets across all phases,
maintaining accurate PAR references.

Required Skills & Experience
• Program Management Expertise
o Proven experience in managing large-scale, multi-stakeholder programs in
financial services or technology.
o Strong knowledge of program governance, PMO standards, and delivery
methodologies (Agile/Waterfall).

• Domain Knowledge
o Familiarity with fraud risk management, transaction monitoring, and card
payment ecosystems.
o Understanding of regulatory frameworks and compliance requirements in the
UAE.

• Leadership & Communication
o Exceptional stakeholder management and influencing skills.
o Ability to present complex information clearly to senior executives and
regulators.
• Technical Acumen
o Experience with fraud detection platforms, rule engines, and data analytics tools
is a plus.
o Strong understanding of HMS (Host Management System) and Cloud Integration
frameworks, particularly in environments managed through Vendor Managed
Cloud solutions.

Experience in coordinating with vendors for cloud-hosted platforms and
ensuring compliance with security and performance standards.

• Qualifications
o Bachelor’s degree in Business, Finance, or Technology; PMP or PgMP
certification preferred.