| Responsibilities: | - Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security
- Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
- Perform equipment setup for Moves/Adds/Changes (MAC)
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories
- Conduct weekly inventory audits and submit stock report
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
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| Required Skills: | - Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience
- 5+ years experience in IT field services or deskside support
- CompTIA A+ certification
- Understanding of ITIL framework
- Understanding of IT technologies
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
- Experience working with technology vendors
- Proficient in Microsoft Office tools, including Excel and Powerpoint
- Excellent verbal, written and presentation skills
- Ability to handle multiple tasks and assignments
- Proven ability to thrive in a fast paced, dynamic environment.
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