Facilities Management Assistant

Front Office role
1. Call coordination - Attending calls coming through on the Office direct line and patching through to relevant team
members.
2. Visitor Management – Ensuring that visitors PII corresponds with email sent to the front desk by the host or
informing potential hosts of walk-ins. All visitors need to be registered at the front desk in the visitor register. Host
must escort visitor into facility and back out to front office when leaving
3. Post & Courier – Receiving, distribution and dispatching post & courier and keeping records of same
4. Asset Management – ensure that all laptops that are authorized for entry are logged in a register on their way in
and out of the office (where laptops are tagged by IT).
Pantry Maintenance
1. Ensure that pantry items are stocked. Eg: paper plates, cups, spoon, fork, coffee stir, biscuits, etc. Inform Facilities
Procurement Team for restocking. Take delivery of stock and store away.
2. Ensure that all pantry equipment is in working order and liaise with vendors for maintenance.
Office Maintenance
1. Maintain a working relationship with Building Management / Landlord.
2. Maintain a working relationship with maintenance and cleaning staff.
3. Coordinate preventive maintenance with Access Control, CCTV, AC, electrical, fire safety equipment, furniture, and
fittings vendors (where not handled by Landlord).
4. Coordinate reactive maintenance with Access Control, CCTV, AC, electrical, fire safety equipment, furniture, and
fittings vendors (where not handled by Landlord).
5. Office Stationery stock maintenance.
Meeting Room Coordination
1. Ensure the meeting room is in proper state prior to a scheduled meeting.
2. Organize refreshments as requested for meetings, training sessions and internal meetings on request and bill
relevant projects.
3. Ensure that stationary, white board markers, etc are organized before the meeting.
Procurement
1. Supply required data for raising PR’s to Regional Procurement SPOC and take over roles when required.
2. Vendor consolidation and management for location.
Management Information Reporting & Facilities Compliance
1. Collect data on electricity and water consumption in location and update the portal monthly.
2. Track facilities costs at location and submit monthly reports on costs.
3. Collect data on seat utilization at location and update the portal monthly.
4. Ensure location compliance by subscribing to all GEO compliance requirements
5. Collect data on compliance in conjunction with ROW Compliance Team
6. Facilities SPOC for location in terms of Audit readiness and data sharing
7. Assist in conduct of required meetings and reviews
Security & Safety
1. Work with the Global Access Control Team on onboarding and offboarding of employees.
2. Monitor CCTV feed when seated at the Reception Table.
3. Ensure that employees are aware of prohibited items and store same when brought to office
4. Ensure that periodic fire system tests are conducted in conjunction with building management
5. Ensure that periodic fire drills are conducted in conjunction with Fire Department

ServiceNow Administration
1. Closure of tickets within SLA
ESG
1. Work towards minimizing energy usage
2. Work towards stopping the use of plastic in the office environment
3. Assist Sustainability team with location specific data gathering