Enterprise Monitoring Support

Enterprise Monitoring Support

Following are experience and essential skills required for this role.
Experience in delivering Monitoring & Observability solution to customer requirements.
Responsible for delivering outcomes and providing technical expertise to the Monitoring & Observability service.
Be the trusted advisor to the customers.
Ensure delivery in a timely, efficient and costeffective manner.
Stakeholder management across various Technology and Business teams.
Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.
Key skills will include following implementations in Enterprise scale.
Experience in Observability tools, AI Ops, Log aggregation (e.g. ELK), Application Performance Monitoring (e.g. New Relic)
Infra and application monitoring skills.
Scripting skills like Python, Shell scripts, Java scripts
Dev ops skills like Infra as Code (e.g Terraform) , develop CI/CD pipelines, delivering in a SCRUM model.
Experience in Open Telemetry, AWS, Kubernetes will be an advantage.
Good communication and influencing skills.
Strong troubleshooting and analytical skills.
The resource is expected to provide oncall support on a periodic basis and change support outside of the business hrs or over weekends. If needed, provide support in different shifts covering UK business hrs.

Delivering Monitoring & Observability solution to customer requirements 
application monitoring skills. 

Mandatory Skills
Observability tools, AI Ops, Log aggregation (e.g. ELK)
Application Performance Monitoring (e.g. New Relic)
Infra and application monitoring skills.
Scripting skills like Python, Shell scripts, Java scripts
Dev ops skills like Infra as Code (e.g Terraform)
Develop CI/CD pipelines, delivering in a SCRUM model.
AWS, Kubernetes will be an advantage.