Role: Delivery Excellence Coach (DEC)

Qualification: Graduate/Postgraduate in Science / Engineering

Must Have Skills

·       Strong knowledge on various SDLC lifecycles

·       Knowledge on CMMI, ITIL, DevOps, Agile methodologies

·       Hands on experience in Agile

·       Hands-on experience in facilitating large project teams / accounts

·       Hands-on experience in driving Improvements

·       Hands-on experience in Quality Metrics analysis, reporting and high maturity

·       Experience in training project teams on Quality Management System

·       Good oral and written communication skills, customer facing experience

Key Activities

Process Advisory

o   Facilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution

o   Enable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc.

o   Facilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks

o   Facilitate effective Root Cause Analysis (RCA) and eensure project teams adopt and effectively use high maturity practices

Proactive Risk Management

o   Conduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality

o   Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management

Continual Improvements

o   Enable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.

o   Highlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives

Customer Management

o   Support aaccount level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer

o   Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support

Industry frameworks, standards & models

o   Help the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.

o   Understand the regulatory compliance, external / customer audits / assessments that is required for the account

Learning & Teamwork

o   Actively involve in learning newer aspects to ably support delivery team

o   Conduct internal KSS sessions

o   Collaborate, work as a team and support team building

o   Support team mentoring and onboarding efforts.